This site is operated by the company GREYSTONE SAS (Siret 32235568600047, RCS of Nice). Any order for a product appearing in the online store of this website requires consultation and prior acceptance of these general conditions of sale.
Consequently, the consumer acknowledges being fully informed of the fact that his agreement regarding the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented in the context of the shop. of the website.
The consumer has the option of saving or editing these general conditions, it being specified that both the saving and the editing of this document are his sole responsibility.
The consumer declares to have the full legal capacity allowing him to engage under the present general conditions. THE PRODUCTS, SERVICES AND INFORMATION OFFERED BY THIS SITE ARE NOT A SUBSTITUTE FOR THE EVERY TIME VIGILANCE OF ADULTS.
Article 1: Completeness
These general conditions express all the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions provided for in these general conditions. No general or specific condition appearing in the documents sent or handed over by the consumer may be incorporated into these conditions, since these documents would be incompatible with these general conditions.
Article 2: Purpose
The purpose of these general conditions is to define the rights and obligations of the parties within the framework of the online sale of goods and services offered by the company GREYSTONE SAS to the consumer.
Article 3: Contractual documents
This contract is formed by the following contractual documents, presented in descending hierarchical order: these general conditions; purchase order. In the event of a contradiction between the provisions contained in documents of different rank, the provisions of the higher-ranking document shall prevail.
Article 4: Entry into force - duration
These general conditions come into force on the date of signing the order form. These general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the expiry of the guarantees owed by the company GREYSTONE SAS.
Article 5: Electronic signature
The consumer declares to accept the order as well as all of these General Conditions of Sale fully and without reservation when he ticks the box reserved for this purpose, during the ordering process. This constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.
Article 6: Order confirmation
The contractual information will be confirmed by e-mail at the latest at the time of delivery or failing that, by post to the address indicated by the consumer in the order form.
Article 7: Proof of the transaction
The computerized registers, kept in the computer systems of the company GREYSTONE SA under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium which can be produced as proof.
Article 8: Order processing
8.1 Information to be provided when ordering
The consumer checks the completeness and conformity of the information he provides when ordering, including the delivery address. GREYSTONE SAS cannot be held responsible for data entry errors and the resulting consequences (delays or errors in deliveries, for example). The costs incurred for the reshipment of the order would be the responsibility of the consumer. 8.2 Anti-fraud checks
In order to ensure the security of transactions and to meet the concern of as many people as possible to prevent fraud in distance selling, we carry out random checks on the placing of orders. As part of a random check, we invite you by email to send proof of address and / or identity (the aim being to ensure the reality of the identity and the address [for example a receipt EDF, a telephone bill, and an identity document]) for the perfection of the order. In the absence of proof or if the documents sent do not make it possible to ensure the identity of the author of the order and the reality of the direct debit, we would be obliged to cancel the order to guarantee security. online transactions.
Article 9: Product information
9-a: The company GREYSTONE SA presents on its website the products for sale with the necessary characteristics that allow compliance with Article L 111-1 of the Consumer Code, which provides for the possibility for the potential consumer to know before the final order taking the essential characteristics of the products he wishes to buy. 9-b: The offers presented by GREYSTONE SA are only valid within the limits of available stocks.
Article 10: Price
The prices are indicated in Euros and are only valid on the date of dispatch of the order form by the consumer. They do not take into account the costs of preparation and delivery, invoiced in addition, and indicated before the validation of the order.
The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store.
The period of validity of our offers and prices is 5 working days.
Payment of the full price must be made when ordering. At no time may the sums paid be considered as a deposit or down payment.
Article 11: Method of payment
To pay for his order, the consumer has his choice of payment methods offered on the site at the time of the order, namely: Sogenactif (credit card) and Paypal. These approved partners guarantee the secure use of the customer's bank card on the Internet. Some payment methods may only be offered from a certain amount ordered. Some payment methods may be available depending on the billing country. The consumer guarantees the company GREYSTONE SA that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form. Greystone SAS reserves the right to suspend any order management and any delivery in the event of a refusal of authorization of payment by bank card from officially accredited bodies or in the event of non-payment.
Greystone SAS reserves the right in particular to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. 'administration.
Article 12: Product availability
The order will be executed at the latest within 30 days from the day following that on which the consumer placed his order.
In the event of unavailability of the ordered product, in particular because of our suppliers, the consumer will be informed as soon as possible and will have the possibility of canceling his order.
The consumer will then have the choice to request either the reimbursement of the sums paid within 30 days at the latest of their payment, or the exchange of the product.
Article 13: Terms of delivery
The products are delivered to the address indicated by the consumer on the order form.
The consumer is required to check the condition of the packaging of the goods on delivery and to report the damage due to the carrier on the delivery note, as well as to Greystone SAS within one week - ( see details article 14) -
Greystone SAS works with Mondial Relay, LA POSTE Colissimo and Delivengo, to reduce transport costs as much as possible. All small or medium-size products are shipped to France by a postal service called Colissimo Suivi or Mondial Relay. Also, all small and medium size products are shipped to Belgium, Luxembourg and Spain by the Mondial Relay service, and Delivengo outside France.
These services offer you the possibility of picking up the products ordered at the relay point chosen by you, at your home, or at your post office near the delivery address in the event of absence. If you are absent on the day of delivery, your postman will leave you a calling card in your mailbox, which will allow you to collect your package at your post office during opening hours, within 15 days. For items shipped via Mondial Relay, the merchant will keep your package at your disposal for a minimum of 7 calendar days, this period may be up to 14 calendar days, depending on the constraints of the activity and the services chosen. After this period, the package will be returned to the sender.
In the event of a package returned to our company for various reasons (for example: unclaimed package, NPAI - does not live at the address indicated - incomplete address, package refused etc.) the goods will only be shipped again to the customer charge.
Colissimo domicile Monitoring, Mondial Relay and Delivengo are very reliable services. However, as with any shipment, there may be a delay in delivery or the product may get lost. In the event of a delay in delivery compared to the date we indicated to you in the dispatch email, we ask you to notify us of this delay by calling us by phone or by sending us an email. We will then contact the service to start an investigation. An investigation can take up to 21 days from the date of the start of the investigation. If during this period, the product is found, it will be immediately re-routed to your home (most cases). If, however, the product is not found at the end of the 21-day investigation period, the shipping department considers the package to be lost. Only then will we refund your order within 14 days.
Greystone SAS declines all responsibility for the extension of delivery times due to the carrier, in particular in the event of loss of products or a strike.
In the event of items deliverable on different dates taking into account their availability, the delivery time is based on the longest time. Greystone SAS reserves the right to split deliveries, however. Participation in processing and shipping costs will only be invoiced for one shipment. Flat-rate delivery costs are indicated on the summary of the order which the customer reads before confirming the order. For deliveries outside the European Union, the customer must take into account any additional costs (taxes, import duties or customs duties). These costs will, if applicable, be billed directly by the carrier.
Article 14: Delivery problems due to the carrier
Any anomaly concerning the delivery (damage, product missing from the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reserves", accompanied by the customer's signature. The consumer must at the same time confirm this anomaly by sending a letter to the carrier within three (3) working days following the delivery date, setting out the said complaints. The consumer must send a copy of this mail by electronic mail: firstname.lastname@example.org or by simple mail to:
Regus Center, Consul Building.
37/41 Bd Dubouchage
Article 15: Delivery errors
15-a: Due to Greystone SAS - The consumer must formulate with Greystone SAS on the same day of delivery or at the latest on the first working day following delivery, any claim of delivery error and / or non conformity of the products in kind or in quality compared to the indications appearing on the order form. Any complaint formulated beyond this period will be rejected. 15-b: The formulation of this complaint with the company Greystone SAS can be made in priority by email: email@example.com. 15-c: Any complaint not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release Greystone SAS from any responsibility towards the consumer. 15-d: Upon receipt of the complaint, Greystone SAS will exchange the product (s) concerned at its expense, and will communicate it to the consumer by e-mail. The exchange of a product can only take place after the attribution to the consumer of an exchange number according to the procedure presented above. 15-e: Return conditions - In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to Greystone SAS, intact, in its entirety and in its original packaging, in Colissimo followed, at the following address:
Regus Center, Consul Building.
37/41 Bd Dubouchage
To be accepted, any return must be reported in advance to the Customer Service of Greystone SAS. The returned product must not correspond to the original declaration made by the consumer in the return slip. 15-f: Due to Greystone SAS - An incomplete order (missing item) - The consumer must formulate with Greystone SAS on the same day of delivery or at most the first working day following delivery. Upon receipt of the complaint, Greystone SAS will reimburse the missing item.
15-g: Due to the consumer - The consumer may make an exchange in the event of a change in size or model. the consumer must formulate it with the company Greystone SAS the same day of delivery or at the latest the first working day following the delivery by email: firstname.lastname@example.org. Return and re-shipment costs will be charged, at the expense of the consumer.
Article 16: Product warranty, Liability
16.1 In accordance with article 4 of decree n ° 78-464 of March 24, 1978, the provisions hereof cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of the hidden defects of the thing. sold. 16.2 The consumer is expressly informed that the company Greystone SAS is not the producer of all the products presented within the framework of the website, within the meaning of the law n ° 98-389 of May 19, 1998 and relating to the responsibility of the fact. defective products.
Consequently, in the event of damage caused to a person or to a good by a defect of the product, only the responsibility of the producer of this one can be sought by the consumer, on the basis of the information appearing on the packaging of the said product. FURTHERMORE, WE REMEMBER THAT THE PRODUCTS, SERVICES AND INFORMATION OFFERED BY GREYSTONE SAS ARE NOT A SUBSTITUTE FOR THE VIGILANCE AT ALL TIMES OF ADULTS. 16.3 Greystone SAS cannot be held liable in the event of non-compliance with the legislation of the country where the products are delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services you plan to order. 16.4 The photographs and texts reproduced and illustrating the products presented are not contractual. Consequently, Greystone SAS cannot be held liable in the event of an error in one of these photographs or one of these texts. 16.5 Hypertext links may refer to sites other than this site. Greystone SAS disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force. 16.6 The products purchased from Greystone SAS are covered by the manufacturer's warranty.
The manufacturers' warranties are generally one year, parts and labor. However, some brands only support aftermarket parts. In the event of a breakdown during the initial warranty period, repairs will be provided free of charge by the manufacturers. In order to be able to benefit from the guarantee, you must keep the purchase invoice.
If you wish to exercise the guarantee, all you have to do is contact customer service as a priority by email: email@example.com 16.7 Reminder on the return process: for any exercise of the guarantee, the return is exercised according to the terms of the article 17. Unless the product is non-conforming or the manufacturer has paid for the return, the costs and risks associated with returning the defective product are your responsibility. We again draw your attention to the need to enclose the warranty coupon with your return package, a warranty coupon that certain manufacturers require to be present in the context of a warranty repair. 16.8 Limitation of guarantees
Proof of failure caused by neglect, deterioration or improper use voids the manufacturer's warranty. In this case, the product may be returned to you as is, or repaired upon acceptance and prior payment of an estimate drawn up by the manufacturer or its after-sales service.
The manufacturer's warranty does not deprive the buyer and / or the consumer of the provisions of legal guarantees (in particular the guarantee against hidden defects or the legal guarantee of conformity).
Article 17: Right of withdrawal
The consumer has a period of 7 calendar days to return, at his expense, the products that do not suit him. This period starts from the day of delivery of the consumer's order. Any return must be reported in advance to the Customer Service of Greystone SAS, in priority by email: firstname.lastname@example.org. The product must be returned to Greystone SAS, intact, in its entirety and in its original packaging, and in perfect condition for resale, by Colissimo tracking at the following address:
Regus Center, Consul Building.
37/41 Bd Dubouchage
Only products returned as a whole, in their original packaging, complete and intact, and in perfect condition for resale will be accepted. Containing all labels: sewn inside as well as all packaging labels. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.
This right of withdrawal is exercised without penalty, with the exception of return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice to request either the refund of the sums paid, or the exchange of the product. In the case of an exchange, the re-shipment will be at the expense of the consumer.
In the event of exercise of the right of withdrawal, Greystone SAS will make every effort to reimburse the consumer within 20 days.
The consumer will then be reimbursed by check or by bank transfer.
Article 18: Force majeure
Neither party will have failed in its contractual obligations, insofar as their execution will be delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as fortuitous event or force majeure any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonable efforts possible.
The party affected by such circumstances will notify the other within ten working days of the date on which it becomes aware.
The two parties will then get together, within one month, unless this is impossible due to force majeure, to examine the incidence of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party.
Expressly, the following are considered to be force majeure or fortuitous events, in addition to those usually retained by the case law of French courts and tribunals:
blockage of means of transport or supplies, earthquakes, fires, storms, floods, lightning;
shutdown of telecommunication networks or difficulties specific to telecommunication networks external to customers.
Article 19: Non partial validation
If one or more stipulations of these general conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force. and their scope.
Article 20: No waiver
The fact that one of the parties does not invoke a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation. in question.
Article 21: Title
In case of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.
Article 22: applicable law
These general conditions are subject to French law. This is the case for the substantive rules as for the formal rules. In the event of a dispute, the French courts will have sole jurisdiction. In the event of a dispute or complaint, the consumer will first contact Greystone sas to obtain an amicable solution.
Article 23: Protection of personal data
23.1: The information requested from the consumer is necessary for the processing of his order and may be communicated to the contractual partners of the company Greystone sas involved in the execution of this order. They may also be transmitted to external service providers for the management of advertising campaigns, for digital marketing purposes (e-merchandising on the site, sending of newsletters and SMS campaigns, targeted advertising, contests). The consumer can write to the company Greystone sas whose contact details are specified in the "Contact" section of the site, to oppose such communication, or to exercise his rights of access, rectification with regard to the information on concerning and appearing in the files of the company Greystone sas, under the conditions provided for by the law of January 6, 1978 (right of rectification & right of opposition). As well as the request to delete personal data (right to be forgotten). For the management of newsletter subscription, there will be an unsubscribe link in the footer of each Newsletter sent by the Plouf brand. The consumer can easily unsubscribe by clicking on this link. The length of time personal data is stored will depend on the customer's history of activity. If the customer has not made a purchase for at least 6 years, their data will be deleted. Personal data is processed in accordance with the legal provisions in force. Plouf undertakes to take all the security measures available to Greystone SAS Plouf to protect the personal data of its customers. 23.2: SUBSCRIBE TO THE NEWSLETTER - The subscriber will receive the Plouf newsletters. He will be kept informed of promotions, actions and news - through e-mail campaigns or SMS campaigns. This is provided that the consumer has agreed that the seller sends him emails for commercial purposes. The subscriber can unsubscribe from the newsletter subscription at any time.
Article 24: Intellectual property
All content (texts, comments, works, illustrations, images, etc.) displayed on this site is reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code. Any other use constitutes an infringement and is sanctioned under Intellectual Property without prior authorization from Greystone sas. Any total or partial reproduction of the Greystone sas catalog is strictly prohibited.
Article 25: Commentary, criticism, communication
Reviews, opinions, comments and more generally all content in any format written or posted by consumers on this site are regularly reviewed by our teams.
If any content violates the law and / or ethics (examples: abusive advertising, defamatory remarks, insults, comments out of context ...), Greystone sas reserves the right to refuse or modify the content concerned.
Article 26: Retention of title
The company Greystone sas retains ownership of the Products sold by Greystone sas until payment of the whole part of the price and / or any accessories. Failure to pay any due date may result in Greystone sas claiming the Products.
The company Greystone sas will retain as damages, all sums paid to it by the customer. If the Product has suffered damage or has been destroyed during the custody of the customer, the latter will suffer all the consequences, the transfer of risks to the customer occurring upon delivery of the Product.
Article 27: Corporate identity
The Plouf.fr site is operated by the company Greystone SAS, whose head office is established at the following address: Greystone SAS
1st Avenue 15th Street
Ilot U 3rd Locker
VAT number FR59 322 355 686
If you wish to contact Greystone SAS, Consumer Service, the contact email is as follows: email@example.com.
Article 28: Small gift during promotional period
The subscriber will receive a small gift for children during promotional periods defined and announced by Plouf on its site www.plouf.fr. This advantage is valid within the limit of available stock.